Our delivery options vary by region, please see our Delivery page for more information.
Please note, only the relevant delivery options will be offered at checkout, based on the items in your cart and your delivery address.
Delivery
If your order includes a combination of large items (such as furniture, rugs, floor lamps and chandeliers) and small items, these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.
Preorder items will ship as soon as they are available. Please note that occasionally, due to circumstances outside of our control, the dispatch date of your preordered item may change.
Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.
Returns
For third-party items please take a look at their specific returns policies on our FAQs page.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund, in accordance with our usual return policy.
Personalized/ monogrammed items are non-returnable.
Discounted items are final sale and cannot be returned for a refund or exchange.
We are unable to offer exchanges on any purchases. If you wish to change your item(s), you will need to return your order for a refund and a new order will be raised..
Please note, items purchased from our brick-and-mortar retail locations cannot be returned online.
For more information on how to return an item, please see our Returns page.
