Small items (textiles, table lamps, tableware, and
accessories)
For our US domestic customers, we include a FedEx free returns
label inside your parcel.
For our customers based in the US territories, we do not offer a
free returns service, so we ask that you use a fully tracked
service with any reputable carrier.
Large items (armchairs, dressers, large lighting, beds,
rugs, and sofas)
Goods must be in their original packaging (including labels, and
unassembled) and in adherence with our returns policy.
We can assist with organizing your return with our shipping
partner, Ryder. This collection service is charged at $270
(members: $135) and will be deducted from your overall refund
amount.
If you would like to return a large item order, please contact
our Soho Support
team.