We currently accept the following payment methods: Visa,
Mastercard, Solo, Maestro, Visa Debit, Visa Electron, American
Express and PayPal. We trade in GBP (£) and USD ($).
Your currency will be selected based on your shipping address.
Frequently asked questions
Frequently asked questions are listed below. If you can't find the answer here, don't hesitate to contact us.
Order Enquiries
At Soho Home we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.
For more information, please see our privacy and security policy.
If your credit or debit card payment is declined, please double-check that you have entered the correct card details and that your card has not expired.
Please also check that the billing address entered matches the address the card is registered to.
Alternatively, please try checking out with a different payment card or PayPal.
For more information regarding a failed payment, we recommend that you contact your card issuer directly as, for your own personal privacy, only your bank can tell you why your card was declined.
When you place an order, we carry out a standard
pre-authorisation check on your payment card.
If your payment was unsuccessful, a temporary hold on your funds
may still be put in place.
Please note that you have not been charged, and this reserve will
usually be released within three to 10 working days dependant on
your bank.
For more information, please speak to your bank directly as they
will be able to advise you on their specific policy.
There is a limited window where we may be able to cancel your
order prior to dispatch. If you would like to cancel your order,
please contact our Soho Support team right
away.
For made-to-order items, you may cancel up to 48 hours after
placing your order. After this, we will deduct a 50% cancellation
fee from your refund amount.
We are unable to take further payment for additional items after
your order has been placed. If there is an additional item you wish
to purchase, you will need to place another order.
Please note, we are unable to remove items from your order. We'll
need to cancel and refund your entire order so that you can place a
new one for the correct items.
If you need assistance with your order, please contact our Soho Support team directly.
Please ensure that your address and contact details are entered
correctly when checking out. If you do spot a mistake once your
order has been placed, please contact our Soho
Support team right away and they will do their best to assist
you.
We aim to dispatch your order quickly, which means that there is a
only small window where your order details can be changed.
After placing your order, we will send you an order confirmation
email - this may take up to an hour to arrive.
If you have not received your order confirmation email, please
check your Junk email folder, or please contact the Soho Support team for further assistance.
You can also view your Order History under the 'My Account' section
in your profile.
You can enter your promotional code in the 'Add a promotional
code' field at the basket stage of the checkout.
Please note, promotional codes cannot be used in conjunction with
any other offer, including sale items, and you are limited to one
code per transaction.
We cannot retrospectively add a promotional code to your order, so please do check your order before placing it.
For any Klarna queries please look at the Klarna FAQs.
Delivery
Our delivery options vary by region - please see our 'Delivery' page for our delivery costs and timeframes.
If you have ordered a mixture of small and large items, they
will be dispatched separately and you will receive a dispatch
confirmation email with further information regarding your delivery
for each shipment.
Smaller items will be sent immediately, while larger items will be
delivered on an agreed date that is convenient for you.
Please note that made-to-order and preorder items will ship as soon
as they are available and by the date displayed on your order
confirmation.
If you have ordered an in-stock mattress along with a preorder or
made-to-order bed, this will be held until your bed is ready to be
shipped. If this is not convenient for you, please contact our
Soho Support team who can assist with
releasing your mattress for an earlier delivery.
We'll send you a dispatch confirmation email with a link to
track your order once it's on its way.
For small item orders (textiles, table lamps, tableware, and
accessories) shipped with FedEx, you can also check your tracking
number on their site directly here.
For large item orders (armchairs, lighting, beds, rugs, and sofas),
you will be contacted by the Ryder team to schedule your delivery
date once your order reaches your local depot, so our contact times
will vary depending on your delivery address.
For orders shipped within the United States and its territories,
FedEx will not require a signature for delivery and may leave your
parcel in a safe place if deemed appropriate.
For all large item orders, our shipping partner will require a
signature on delivery.
US orders are shipped with FedEx and delivered Monday to
Saturday, 9am to 8pm (businesses by 4.30pm).
For large item orders shipped with Ryder, you will receive a
dispatch confirmation email with your tracking number once your
order is on the move. You will be contacted to schedule your
delivery date once your order reaches your local depot, so our
contact times will vary depending on your delivery address.
Our shipping partner will return your parcel to us if the address
is incorrect, incomplete or there have been three failed contact or
delivery attempts.
Please ensure that your address and contact details are entered
correctly when checking out. If you do spot a mistake once your
order has been placed, please contact our Soho
Support team right away and they will do their best to assist
you.
If we are unable to deliver your parcel, it will be returned to our
warehouse. We will process your order as a return and issue you
with a full refund.
Please note, we are unable to re-ship packages that are returned to
us as undeliverable.
Please note: we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.
If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team.
We can attempt to change your delivery address up to the point
of dispatch. Please note that this may not always be possible due
to the speed at which some orders are shipped.
Please contact our Soho Support team with
your order details as soon as possible to get your order
updated.
If your order is in transit, you can update your delivery address
with the courier directly. Please note, this may impact your
delivery date.
Before placing your order for a furniture item, we recommend
that you measure the intended space along with all access points
within your property to ensure that we're able to successfully
deliver your item.
Take a look at our
Self-Measuring Guide for advice on how you can do this.
Should you have any questions or require assistance, please contact
our Soho Support team.
We are dedicated to giving our members and customers the best possible experience when they shop with Soho Home, including how and when their order is delivered to them. As part of this commitment we have recently reviewed our shipping costs on selected orders. This is the first time we have increased our delivery costs in more than four years, and it will allow us to continue to improve our delivery options and service.
Nominated Day Delivery
This service is only available to customers within certain UK postcodes (BN, BR, CR, CT, DA, E, EC, EN, GU, HA, KT, ME, N, NW, PO, RG, RH, RM, SE, SL, SM, SO, SW, TN, TW, UB, W, WC). This option will also not be shown if there are no available delivery dates or the items in your basket do not qualify for the service. Non-qualifying items include: small items, preorder items and made-to-order items.
Only the dates shown (not greyed out) can be pre-selected for delivery at this time. If you cannot find a suitable delivery date, please choose the standard option shown and our delivery partner will be in touch to find a convenient date for you.
There is a limited window where we may be able to cancel your order prior to dispatch, so please contact our Soho Support team straight away.
We currently only offer separate delivery options for our small and large items.
If you have multiple large item orders, we may be able to consolidate them into a single delivery for you.
Consolidating your orders, and thereby increasing the size of your delivery, may mean that we're unable to offer you the same pre-selected delivery date.
If you would like to review your options, please contact our Soho Support team straight away.
Our shipping partner Wincanton will contact you the evening before your pre-selected date via SMS and email to confirm your delivery the next day and provide a two-hour window.
Wincanton will call you between 7am and 9am on the morning of your delivery to confirm your order is on board. You'll also receive a further courtesy call 30 to 60 minutes before they arrive.
If you do spot a mistake once your order has been placed, please contact our Soho Support team straight away and they will do their best to assist you.
Please note that any changes to your address may result in your pre-selected delivery slot no longer being available.
If you miss it, the Duo team will leave a calling card at the property with the customer service number so that you can rearrange the delivery date. If Duo does not hear from you, the goods will be returned to our main warehouse.
If you'd like to change your pre-selected delivery date, please contact the Duo delivery team at [email protected]
Account Enquiries
You will receive all the latest updates on our new product launches, seasonal offers and promotions.
You don't need to have an online account to be able to place an order at Soho Home.
There are a number of benefits from holding an online account with us, such as order tracking, order history, marketing options and the ability to store multiple delivery addresses and payment cards for a faster checkout.
Please note that when ordering, you will be asked whether you would like to create an account with us. If not, you will be checked out as a guest.
If you have forgotten your password, you can click the 'Forgotten Your Password' button at the login page and you'll receive a link to reset your password via your chosen email account.
To ensure that you keep your account secure, we always recommend that you use a unique password. It should contain at least seven characters, one of which should be a number.
Storing multiple addresses is just one of the benefits of having an account with Soho Home.
You will be able to update and change your billing and delivery details directly within the Address Book in your account for a fast and efficient checkout.
At Soho Home, we endeavour to ensure your personal information is secure when visiting our online store. However, there are additional security measures we advise our customers to adopt in order to enhance online security.
These include:
- Ensuring your internet browser is up to date with the latest version.
- Choosing unique, secure passwords, keeping them private and changing them frequently.
- Investing in a reputable anti-virus software program and ensuring all updates are installed.
- If you do see any unknown transactions on your account, please contact your bank immediately to ensure your affected cards are cancelled and your accounts secured.
Please log in to your account to ensure you receive any benefits
associated with Soho Friends.
Soho House members should log in using their existing Soho House
details in order to automatically receive Soho Friends
benefits.
If your benefits are not applying as expected, please reach out to
the Soho Support team who will be able to
assist you.
Returns
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support team. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
Discounted items are final sale and cannot be returned for a refund or exchange
Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.
Your return options vary depending on where
you're based.
For more information on what options are available to you, please
take a look at our dedicated Delivery &
returns page.
Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.
You will receive email confirmation once your return has been received and your refund completed.
We aim to process your return within seven working days of receipt into our warehouse.
Your refund will be made via your original method of payment. It may take five to 10 working days for the funds to be reflected in your account.
Please note: returns are not processed over the weekend or public holidays.
The Consumer Contracts Regulations 2013 are in place to protect your rights. You have up to 14 days from the date you receive your order to cancel it.
Contact our Soho Support team with your name and order number, and we can advise you on the next steps.
For further details on how to cancel your order and return an item to us, in accordance with the Consumer Contracts Regulations 2013, please see our terms and conditions.
Small items can be returned to the below addresses. Your order
will need to be packaged securely, including your delivery note
with the order number.
Soho Home Returns, Seko Logistics Chicago, 1111 Chase Ave, Suite A,
Elk Grove Village, IL 60007, USA.
If you would like to return a large item order, please contact our
Soho Support team.
Items purchased from our brick-and-mortar retail sites will need to be returned to the same location.
Items purchased in-store cannot be returned to our warehouse.
Small items (textiles, table lamps, tableware, and
accessories)
For our US domestic customers, we include a FedEx free returns
label inside your parcel.
For our customers based in the US territories, we do not offer a
free returns service, so we ask that you use a fully tracked
service with any reputable carrier.
Large items (armchairs, dressers, large lighting, beds,
rugs, and sofas)
Goods must be in their original packaging (including labels, and
unassembled) and in adherence with our returns policy.
We can assist with organizing your return with our shipping
partner, Ryder. This collection service is charged at $270
(members: $135) and will be deducted from your overall refund
amount.
If you would like to return a large item order, please contact our Soho Support team.
f you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Suppport team directly.
Where possible, please also take clear photos to reflect the issue, so that we can resolve your query as efficiently as possible.
Trade
The Soho Home Trade programme is here to help designers, architects and stylists across the interiors industry succeed with every project. As a Soho Home Trade user, you will receive 20% off RRP, and enjoy special offers and promotions, as well as exclusive invitations to sample sales, product previews, industry events, and more.
Soho Home Trade customers receive 20% off the regular listed
price, which will be automatically applied when items are added to
your basket.
Soho House members and Soho Friends can enjoy 15% off the regular
listed price, which is shown on our product pages, plus member
rates on domestic delivery. For more information about Soho
Friends, please view our page here
Please note, you cannot combine them and the greater saving (trade) is the one you will receive. However, other benefits will still be applied to your order, such as member shipping rates.
Soho Home Trade consultants work closely with our customers based on location. Please email [email protected] or [email protected] and you will be appointed a member of our team.
If you did not include your resale certificate during the application process, you can add this to your account by sending a copy to the Soho Home Trade team. Please email [email protected] or [email protected] and they will assist you.
Our new tiered benefits mean you'll be rewarded for your
continued loyalty. The more you purchase, the greater the benefit
you receive.
How does it work?
The Soho Home Trade programme offers increased benefits from 20%
based on your 18-month spend between January 2024 and July
2025.
How do I increase my benefits?
You do not need to do anything - we have everything covered. Once
you reach a new spending threshold, your new benefit will be
automatically applied to your account and we will contact you to
let you know. This can be viewed online when logged in and adding
items to your basket, and will be applied to all invoices or quotes
raised by the Soho Home Trade team moving forward.
Your spend is calculated across 18 months. If you spend up to a new threshold during this time, your benefits will automatically be updated. After the 18-month period, the Soho Home Trade team will contact you to update you on the new spending time frame.
You can share a 'Request For Quote' by emailing your purchase order or procurement list to [email protected] or [email protected]. Our team will respond with an online quote that you can view within your Soho Home account.
Yes, simply head to sohohome.com, click the 'My Account' icon and log in. Once you're logged in to your Soho Home Trade account, you can browse all the products and add items to your basket. When you view your basket, you'll be able to see the saving that's been applied to your order by item. From here, you can follow steps to delivery and checkout.
Once the Soho Home Trade team have created a quote for you, you
will receive an email confirmation with instructions. You can find
your online quote in the 'Quotes' section of 'My Account', where
you can view the items, lead times and prices.
If you would like to discuss your quote with a member of our team,
please contact your trade representative directly. Alternatively,
if you are happy with your quote, please click 'Complete order' to
make the payment.
You can see the payment options when placing your order online. Soho Home Trade orders can also be placed by raising a proforma invoice. Please email [email protected] or [email protected] to arrange for your invoice to be raisedThe minimum spend for this payment method is £1,000.
Once your application has been approved, the benefit will be automatically applied to your account. You will see the saving on the items in your basket, trade quotes, invoices and confirmed orders.
Complimentary fabric samples are available to all Soho Home
Trade customers via our swatch page. Please note,
we are unable to offer a swatch service for our ready-to-ship
styles. Our fabric samples are for products in our made-to-order
range only.
Rug samples are available on each product page; click on the 'Size'
drop-down menu and select 'Swatch'. We are unable to provide
material samples for our marble and wood finishes - head to one of
our Soho Home Studios to see these samples and discuss with one of
our Soho Home Trade representatives.
Unfortunately, we do not currently offer this service.
Please see our full delivery page here. If you need to expedite the delivery with bespoke shipping, please contact your trade representative directly, or email [email protected] or [email protected].
Preorder
We offer our customers the opportunity to purchase selected products before they are available in our warehouse or retail spaces.
If an item is preoder it will be clearly indicated on its product page, alongside the expected dispatch month.
Please note, due to circumstances outside of our control, the dispatch date of your preordered item may change.
Once your preordered item has been shipped from our warehouse, you will receive a dispatch email as confirmation.
We aim to have your preordered product with you no later than the last day of the month listed.
You will receive a dispatch confirmation from us once your item is ready to be shipped. Our shipping partner will also contact you directly with further details on your delivery.
Please note, we are unable to expedite the dispatch or delivery times for any preordered product.
Due to the ongoing impact of COVID-19 and circumstances outside of our control, dispatch dates on our preorder products may be delayed beyond the date we specified on the website at time of purchase.
We will be in touch via email if your order is affected.
Our manufacturers and logistics partners are complying with COVID-19 health and safety guidelines to protect their staff and workplaces. These measures have led to a significant reduction in the size of working teams, which ultimately results in delays in delivery to our warehouses and customers
The availability of our preorder products is limited. If an item that was previously on preorder is showing as 'Out of stock', this means that the stock quantity limit has been reached. Please leave your details with us by clicking 'Notify me' and we'll contact you once your desired item is back in stock.
You will be charged for your preordered product at the time of placing your order.
If you have any questions about your preorder, please contact our Soho Support team.
If for any reason you need to cancel your preorder item, please
reach out to our Soho Support team who will
be able to assist.
Please allow up to seven working days for cancellations and refunds
to be processed.
Made-to-order
Made-to-order items will be shipped within the timeframe that's stated on the product page.
You will receive a dispatch confirmation from us once your item is ready to be shipped. Our shipping partner will also contact you directly with further details on your delivery.
Due to circumstances outside of our control, the dispatch date of your made-to-order item may change. We will be in touch via email if your order is affected.
Occasionally due to circumstances outside of our control, the dispatch date of your made-to-order item may change. Should there be any significant changes to your expected dispatch date, we will contact you via email.
To airfreight your item and receive your order up to six weeks earlier, please reach out to our Soho Support team who are on-hand to discuss rates and options.
Prices start from £700/$1,200
For made-to-order items, you may cancel your order up to 48
hours after placing it. After this, a 50% cancellation fee will be
deducted from the original order value.
Please note, should you need to make any changes to your order, you
will need to contact the Soho Support team
who will be able to advise you.
We recommend that you measure your space and consider access to
your property ahead of ordering to ensure that we are able to
deliver your item successfully. Please take a look at our
Self-Measuring Guide for more information on how you can do
this.
Our furniture is available to order in a range of colours, finishes and sizes to help you create a tailored design. We are unable to offer any further customisation on the fabrics or the dimensions outside of what is listed on the product page.
A number of our made-to-order items can be viewed at our Soho
Home retail locations.
We also offer a swatch service to ensure
that you're happy with your fabric selection.
Should you have any questions about our products and where they are
located for viewing, you can contact our Soho
Support team or check with the store teams directly.
Our made-to-order service offers our most popular products in a
variety of colours and fabrics.
Each design is inspired by the unique interiors of our Houses,
which you can personalise by picking your favourite fabric and
colour from our extensive swatch library.
Choose from a super-fine velvet, mohair, linen or boucle finish,
and a colour palette ranging from burnt ochres to soft mustards and
neutrals.
Find out more about our made-to-order service here.
Please note, items are custom made with our suppliers and are not
stocked at our warehouses. The production times of our
made-to-order range will vary by product and fabric - the lead
times will be displayed on the individual product pages and at
checkout.
We may be able to make changes to your made-to-order item up to
one week from the date that your order was placed.
Please note, any changes to a made-to-order item will result in a
delay to your original lead time. Once the change has been
confirmed, your lead time will reset from the date your new order
is placed and will be reflected in your new order
confirmation.
While the Soho Support team will do their best to accomodate your
change requests, it will not always be possible due to the
supplier's production timeline.
With this in mind, we always recommend that you order a swatch prior to placing your order.
Our made-to-order items cannot be cancelled after 48 hours of
placing your order and are not returnable. Therefore, we recommend
that you measure your space and consider access to your property
ahead of ordering to ensure that we are able to deliver your
item.
Please take a look at our
Self-Measuring Guide for assistance with this.
You can also contact our Soho Support team
if you have any questions.
Your made-to-order item will be delivered by our shipping
partner, Ryder.
We offer a white glove service, which includes delivery to the room
of your choice, assembly, and removal of packaging.
Your order will be dispatched within the timeframe stated on the
product page. Should there be any significant changes to your
expected dispatch date, we will be in touch.
You will receive a dispatch confirmation email with a tracking link
once your order is on its way, and our shipping partners will be in
touch to schedule your delivery once your order reaches your local
depot.
Unfortunately, we do not offer this service, however if you need any further assistance with an upcoming design project or want to know which fabrics work well in your own home, please do not hesitate to speak to a member of our Soho Home Design team or book a design consultation online.
EU Delivery
Global-E is the seller of record for for the purchase from our website, for orders shipping to orders shiping to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden. Global-E will take the payment for your order and will be merchant of record for the shipment. Duties and Taxes are included in the selling price of the product.
If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team.
For our customers based in Spain and associated islands, you will be contacted by our delivery partners regarding the clearance of your order through customs.
You will be asked to provide the following:
- Your passport
- Your Número de Identificación de Extranjero (NIE), either paper or card version
- Your customs agent declaration - the English version is for translation purposes, but the Spanish copy must be completed at the top and signed at the bottom
- Empadronamiento, if you have one
- Residencia card, if you have one
If you're based in Bulgaria, Czech Republic, Greece, Lithuania
or Romania, you will be required to register for and provide your
EORI number to DHL so that your parcel can be cleared through
customs and delivered successfully.
For customers based in Portugal, you will be required to provide
DHL with your Personal ID number. For customers in Italy, you will
need to provide your Tax ID number to DHL to clear your parcel
through customs.
If you're unable to provide this information, there's a risk we may not be able to deliver your order and it will instead be returned to us.
For more information or assistance, please contact our Soho Support team.
Bathroom Vanities
We are currently unable to offer customisation on the materials, colours or dimensions outside of what is listed on the product page.
Unfortunately, installation is not provided within our service. We therefore advise asking a qualified person to install your vanity unit.
Each of our vanity units requires a mixer tap.
No, mixer taps will need to be purchased separately.
We can hold your vanity unit free of charge for up to three months.
Yes, our single vanity units include three pre-drilled tap holes and our double vanity units have six.
Curtains
We do not currently offer curtain poles or trims as part of our collection, but our product information includes measurements for each style to help you choose a suitable pole length.
Yes, you can choose up to six complimentary swatches in any of our curtain fabrics and available colours. Order them here.
Our Margeaux Velvet and Vinnie Linen curtains both come as a set of two, while our Wool Sheer curtain comes as a single panel.
Our Wool Sheer panel is left unlined so as to create a lightweight, sheer finish that will filter the light. Both the Margeaux and Vinnie curtains are fully lined, but we do not currently offer interlined or blackout options.
All of our curtains have a three-inch header, included within the overall curtain length.
We do not offer an in-house alterations service, and recommend consulting with a professional sewer if you'd like to change the length of curtains. Our curtains are not interlined or weighted, which allows them to be shortened.
1. Simply slide your curtain pole through the slots on the
header tape at the top of your curtain, and adjust to fit the width
of your window
2. Knot together the cords on either side of the header tape,
making sure not to cut off any excess - you'll need the surplus
cord to relax your curtains for cleaning
1. Insert your hooks or rings into the relevant slots on the
header tape at the top of your curtain. Please note, hooks are not
provided.
2. Knot together the cords at either side of the curtain's header
tape, then gently pull from one side until the curtains perfectly
fit the width of your window and have formed soft pleats.
3. Secure the pleats in position by tying an additional knot on
either side of the cord, making sure not to cut off any excess -
you'll need the surplus cord to relax your curtains for
cleaning
Yes, you have 28 days from the date of purchase to return your curtains to us in their original packaging. However, we cannot accept returns on any curtains that have had their drawstring pulled, and so we ask that you ensure you're completely happy with your curtains before drawing the header tape. Read our full returns policy here.
Rug Swatches
Each of our rug swatches measure approximately 20x30cm.
Once your order has been placed, you will receive an order confirmation email. We will then notify you again when your order has been shipped with the relevant order tracking information and estimated delivery date.
Our rug swatches are available on selected rugs only. These can be found in the size dropdown of the rug's product page.
For stocked rugs, a label on the back will indicate the sizes available, depending on stock levels. For any bespoke requests, please contact the Soho Support Team who will be happy to assist you.
If your chosen size isn't in stock, please contact the Soho Support Team who will be happy to assist you.
Yes, our rug swatches are free to return. For small items, a DPD free returns label will be included inside all our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD Drop Off Point.
Yes, you can enjoy 10% on top of the RRP or member price if you are a Soho Friend or Soho House member.
Lucy Mahon
Your order will be dispatched within three to five working days via UPS or Royal Mail; tracking is provided.
Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to eight working days for your order to arrive.
Lucy Mahon prints can only be delivered to mainland UK addresses, excluding remote areas.
Any order placed with a delivery address in these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.
Please email our Soho Support team within 24 hours of receiving your order and include your order number, plus a photograph of the damage with the exterior packaging and we will assist in finding a suitable solution for you.
We hope that you will be happy with your order. However, if you wish to return it for a refund, you may do so provided that you contact our Soho Support team within 28 days of receipt to advise of your intention to return.
Returns will only be accepted if the item is in perfect condition, complete with original packaging and paperwork.
Please note, you will be responsible for any costs to return your item and we do not provide a returns label.
Lucy Mahon, Studio B101 Lighthouse Studios, 89a Shacklewell Lane, London E8 2EB
Bespoke Rugs
1. Enquire in-store or online using our form here.
2. We will direct you to the appropriate person to handle your
enquiry whom you can discuss your ideas with.
3. A quote and a CAD (Computer Aided Design) will be provded for
approval, as well as delivery options and final lead times.
4. You will be given an invoice to sign including the
specifications of your request as well as the above details. You
can place your order either by telephone or in our Soho Home
Studios.
5. Final delivery times and dates will then be arranged at your
convenience.
Our bespoke rug service allows you to choose any size in our current rug designs to suit your own living space. Upon enquiring, more information will be given by a member of the team with regards to your specific request. Please note, we are unable to change the colours or materials of your bespoke rug choice, however different shapes may be possible.
A 10% surcharge will incur as your bespoke rug is a handmade item and made to order. Therefore, the supplier will need to pay a surcharge for the quantities of raw materials such as fibre and dye, or, if a certain quanitity usually used for bulk orders is not met.
You can view our current rug designs in our Soho Home Studios. If we do not have the specific rug that you require on display, please ask and we can retrieve a swatch of the same design to help you understand the look and feel. Alternatively, you can purchase rug swatches online here
Please enquire on the desired size you wish to order and a member of our team will be able to inform you if this is possible. If so, we will quote your project and provide a CAD for approval, as well as discussing delivery options and lead times with you.
Please enquire on the desired shape you wish to order and a member of our team will be able to inform you if this is possible. If so, we will quote your project and provide a CAD for approval, as well as discussing delivery options and lead times with you.
Yes, our rug swatches can be ordered from the rug product display page. If a swatch is available, it will appear as an option in the size dropdown.
Yes, if you are a member you will receive the same discount as if you were going to buy a stocked rug
Our bespoke rugs are handmade in India by a community of local artisans. Each design can take up to 6 months to create depending on the technique, with every rug crafted to last. Upon enquiry, we will work with you on a lead time.
Unfortunately, no cancellations or refunds will be accepted after 48 hours from order placement.
Our delivery options vary by region. Please see our Delivery page on our website for delivery costs and timeframes.
Mirror Gilding
Your order will be dispatched within five working days from Mirror Gilding and delivered via DHL, tracking is provided.
Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to eight working days for your order to arrive.
Mirror Gilding products can only be delivered to UK mainland addresses only. Any order placed with a delivery address outside of these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.
If your order arrives damaged, please contact our Soho Support team, along with a photograph of the damage and of the exterior packaging. We'll be happy to assist in finding a suitable solution for you.
We hope you will be happy with your order. However, if you wish to return something, you may do so, provided the item(s) are unused, in perfect condition and are returned complete with the original packaging.
You will receive a returns slip with your order, with a pre-paid DHL returns label included.
Your Mirror Gilding item(s) will need to be returned to: Mirror Gilding, Unit 8, Industrial Estate, Old Road, Long Compton, Warwickshire, CV36 5LE
Oliver James Lilos
Your order will be dispatched within three weeks via DHL;
tracking is provided.
Deliveries are made Monday to Friday, from 9am to 6pm. Please allow
up to twenty working days for your order to arrive.
Please email our Soho Support team within 24 hours of receiving your order and include your order number, plus a photograph of the damage with the exterior packaging and we will assist in finding a suitable solution for you.
We hope that you will be happy with your order. However, if you
wish to return it for a refund, you may do so provided that you
contact our Soho Support team within 28 days of receipt to advise
of your intention to return and we can arrange a prepaid return
label.
Please note: returns will only be accepted if the item is in
perfect condition, complete with original packaging and
paperwork.