Delivery
Delivery timeframes for our made-to-order products are an estimate, allowing time for construction, quality checks and receiving deliveries from external suppliers. There may occasionally be delays to parts of the process that mean our estimated timeframes are extended.
The total lead time for made-to-order styles will vary slightly between products. You can find product-specific estimates on each style's individual shopping page.
Once your made-to-order style has been altered to your chosen colour, size and/or finish, it will be sent to our warehouse. We then aim to have it delivered to your chosen address within 3-4 weeks, and will contact you by phone and/or email with an expected delivery date.
Please ensure you check measurements for doorways, stairways and any other restrictive spaces that may impede delivery prior to placing your order. Any cancellations made more than 48 hours after placing your order will be charged at 50% of the total value.
Returns
Made-to-order items are altered to your chosen specifications, including colour, size and/or finish. As a result, any returns on made-to-order items will be charged at 50% of the total product value.
Should you wish to cancel your order, you have 48 hours to do so. Any cancellations made after 48 hours, or a failed delivery attempt due to access issues, will be charged at 50% of the total product value.
To avoid the latter, we ask that you thoroughly check measurements for all areas leading to your chosen room, including restrictive spaces such as doorways and stairways, prior to placing your order. If you have any questions or concerns about access, please contact Soho Support. The team will assist you in arranging a pre-measuring guide service.
