We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support Team. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.
We hope that you will be happy with your purchase. However, if for any reason you wish to return something you may do so within 28 days with a valid receipt, provided that the item(s) are unused and in perfect condition, complete with original packaging. Items purchased in store can only be returned to one of our retail locations and cannot be returned to our warehouse.
For small items such as textiles, table lamps, tableware, and accessories, we include a DPD free returns label inside all our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD Drop Off Point.
When buying from our drapery collection, please note that we cannot accept returns on any curtains that have had the header tape drawn. We ask that you ensure you are completely happy with your curtains before pulling the drawstring.
For our customers outside of the UK mainland, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.
Please note that Soho Home cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.
To continue providing the high-quality service you expect from us, we've made a small adjustment to our delivery and returns pricing. This change reflects rising costs across the supply chain and ensures we can maintain the exceptional care, craftsmanship, and white-glove service that defines every order you place with us. We remain committed to delivering your pieces safely, and with the attention to detail that you expect from us.
For our UK & Channel Island customers, we can assist with organising your return for large items such as dining tables, dressers, large lighting, beds, rugs, and sofas with our shipping partner, Wincanton.
This service is charged as follows and will be deducted from your overall refund amount:
| Location | Weight | Regular price | Member price |
|
UK mainland |
Under 90kg |
£119.95 | £69.95 |
|
UK mainland |
Over 90kg | £169.95 |
£94.95 |
|
UK non-mainland |
Under 90kg |
£135.00 |
£135.00 |
|
UK non-mainland |
Over 90kg |
£345.00 |
£345.00 |
| Channel Islands |
Under 90kg |
£135.00 |
£135.00 |
|
Channel Islands |
Over 90kg |
£345.00 |
£345.00 |
Please contact our Soho Support team with your order number, an image of the item and your reason for return, and we can confirm the cost of your returns and help arrange your collection.
For our customers outside of the UK & Channel Islands, we do not offer a collection service, so we ask that you use a fully tracked service with any reputable carrier.
Your goods must be in their original packaging (including labels, and unassembled) and in adherence with our return policy.
Made-to-order items are altered to your chosen specifications, including colour, size and/or finish. As a result, any returns on made-to-order items will be charged at 50% of the total product value.
Should you wish to cancel your order, you have 48 hours to do so. Any cancellations made after 48 hours, or a failed delivery attempt due to access issues, will be charged at 50% of the total product value.
To avoid the latter, we ask that you thoroughly check measurements for all areas leading to your chosen room, including restrictive spaces such as doorways and stairways, prior to placing your order. If you have any questions or concerns about access, please contact Soho Support. The team will assist you in arranging a pre-measuring guide service.
Please contact Soho Support to organise a return for any large item(s)*. The team will arrange for these to be collected by our shipping partner, Wincanton, at a charge of £99.95 (or £49.95 for members). This will be deducted from your total refund amount.
We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note.
You will receive a returns slip with your order, with a pre-paid DHL returns label included.
Your Mirror Gilding item(s) will need to be returned to: Unit 8, Industrial Estate, Old Road, Long Compton, Warwickshire, CV36 5LE
You have 28 days from receipt of your order to return an unwanted item for a full refund.
We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note. Please note, you will be responsible for the return costs.
You have 28 days from receipt of your order to return an unwanted item for a full refund.
Please return your item(s) to The Mews Furnishings, Kirklee, Makerstoun, Kelso, Scottish Borders, United Kingdom, TD5 7PB
We hope that you will be happy with your vintage item. However, if you wish to return it for a refund, please contact our Soho Support team within 14 days of delivery with your name, order number and photos of the item along with your reason for return.
You will be responsible for any costs to return the item. We will provide you with a bespoke collection quote before we proceed with organising the return.
If you prefer to arrange your own return, or wish to drop the item at the Siobahn & Co London address, please email our Soho Support team to discuss your options.
Please allow up to 14 days from receipt of the returned item for us to process your return and issue your refund.
Repairs and replacements are unavailable, as these are one-off vintage items.
We aim to process your return within seven working days of receipt into our warehouse.
Your refund will be made via your original method of payment. It may take five to 10 working days for the funds to be reflected in your account.
Please note: returns are not processed over the weekend or public holidays.
Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.
You will receive email confirmation once your return has been received and your refund completed.
Items purchased from our brick-and-mortar retail sites will need to be returned to the same location.
Items purchased in-store cannot be returned to our warehouse.
If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Support team directly.
If possible, please also take clear photos to reflect the issue and provide your order number so we can resolve your issue as efficiently as possible.
Small items (textiles, table lamps, tableware, and
accessories)
For our UK mainland customers, we include a DPD free returns label
inside your parcel.
For our customers outside of the UK, we do not offer a free returns
service, so we ask that you use a fully tracked service with any
reputable carrier.
Large items (dining tables, dressers, large lighting, beds,
rugs, and sofas)
For our UK mainland customers, we can assist with organising your
return with our shipping partner, Wincanton. This service is
charged from £119.95
(members: £69.95) and will be deducted from your overall refund amount.
Your cost of your return is dependant on what you are returning
and where you are based.
For our customers outside of the UK mainland, we do not offer a
collection service, so we ask that you use a fully tracked service
with any reputable carrier.
If you would like to return a large item order, please contact our Soho Support team.
Small items can be returned to the below addresses. Your order
will need to be packaged securely, including your delivery note
with the order number.
UK, EU and ROW:
Soho Home Returns, Rhenus Warehousing Solutions, Site 210 Unit 1,
Discovery Way, Nuneaton, CV10 7PH.
If you would like to return a large item order, please contact our
Soho Support team.
