What is your cancellation and returns policy for made-to-order items?
Made-to-order items are custom-made to your specifications based on your choice of size, colour and finish, therefore cannot be cancelled after 48 hours from the date of placing your order. If you cancel your order after 48 hours, you will be charged 50% of the total value.
We recommend ordering a few different swatches and testing them out in different kinds of light before you buy, please also ensure that you have checked access to your property to make sure that the item(s) will fit up stairways, through doorways or in restrictive spaces. Please see our FAQs for more information.
Made-to-order items are non-returnable.
Made-to-Order Delivery
Made-to-order items will be shipped within the time frame that is stated on the product page. Our delivery options vary by region, please see our Delivery page for more information. You will receive a dispatch confirmation from us once your order is ready to be shipped. Due to circumstances out of our control, the dispatch date of your made-to-order item may change. We will be in touch via email if your order is affected. Our shipping partner will also contact you directly with further details on your delivery.
Opt for airfreight delivery to receive your made-to-order item up to six weeks earlier. Please reach out to our Soho Support team for more details. Prices start from £700.
