Delivery
We aim to deliver large items* within 3-4 weeks of the order date
(or 4-6 weeks to the Highlands and islands). Our trusted delivery
partners will contact you directly to arrange a time and date
convenient to you.
Please note that for any deliveries carried out by Wincanton, you
are legally required to sign a damage waiver before we can proceed.
In these cases, your item(s) will be unpacked and assembled in the
room of your choice, with the exception of lighting products.
Assembly is not included for any item(s) shipped by The British
Shop. For these orders, delivery will be made to the nearest
covered part of your elected address.
All items will arrive boxed, and you are responsible for the
removal and recycling of any and all packaging.
*Large items include all furniture, ceiling lighting, mirrors and
rugs.
Returns
Please contact Soho
Support to organise a return for any large item(s)*. The team
will arrange for these to be collected by our shipping partner,
Wincanton, at a charge of £99.95 (or £49.95 for members). This will
be deducted from your total refund amount.
Your item(s) must be unassembled prior to collection, and come
complete with all original packaging, including labels.
Unfortunately, our collection service is not currently available in
the Highlands and islands or Europe. For customers who wish to
return any item(s) from these locations, we ask that you send them
back to us using a fully tracked service with a reputable
carrier.
*Large items include all furniture, ceiling lights, mirrors and
rugs
