Product dimensions: H9 x W25 x D20cm / H3.5 x W9.8 x D7.9"
Product weight: 1.9kg / 4.2lbs
Material: Candle: Paraffin Wax & Glass, Home Spray: Liquid Fill & Glass Bottle with Metal Lid, Diffuser: Liquid Fill with Rattan Reeds & Glass bottle with metal cap.
Care instructions: Store in cool/dry space away
from direct sunlight.
Candle: When lighting your candle for the first time, allow to burn
for a minimum of 2 hours or until there is a completely molten wax
pool. This will ensure good burn performance and minimise instances
of 'tunnelling'.
For best results, burn your candle for at least 2 hours but no more
than 4 hours at a time. Burn in an area free from draughts &
keep wax pool free from debris such as match heads. Allow the wax
pool to solidify completely before relighting the candle. Keep
wicks trimmed to 5mm at all times to avoid smoking. Stop use when
10mm of wax remains.
Never leave a burning candle unattended. Keep out of reach of
children and pets. Keep away from flammable materials, overhanging
objects and polished surfaces. Never put in a warm place as this
can cause the candle to overheat. Keep a minimum distance of 10cm
between burning candles.
Diffuser: Always ensure your diffuser is placed on
a protective plate on a stable and level surface to avoid any
spilling and staining of surfaces.
Ensure the reeds and diffuser liquid do not come into contact with
other materials, such as painted or polished surfaces or wallpaper
and curtains as this may cause staining.
Home Spray: Do not directly spray onto
furnishings, open flames or other heat sources.
Delivery
Orders for small items* are despatched immediately. While we aim to
have them delivered to you within 2-4 working days, timings may be
impacted by public holidays or promotional periods, and deliveries
to the Highlands and islands can take longer. Use the tracking
number provided in your confirmation email for live updates.
All deliveries are carried out by our trusted delivery partners,
Monday to Saturday between 8am and 8pm. We are unable to provide
dedicated delivery dates or times, but your courier will contact
you a time slot.
Soho House Members and Soho Friends receive free UK delivery on
small items as part of their benefits. Unfortunately, this excludes
products from third-party suppliers.
*Small items include floor and table lamps, footstools, cushions
and throws, tableware, and accessories.
Returns
For any small item(s)* delivered within the UK, excluding the
Highlands and islands, there is a free DPD returns label included
with your order. Attach this pre-paid label to your package, and
bring it to any DPD Drop Off Point. You can find your nearest one
here.
Your original dispatch note must be included within your return.
Please contact Soho Support if you are missing any paperwork, or
your order was packed into multiple boxes and you would like to
return the entire order.
We regret that we cannot offer free returns from outside of the UK,
or from the Highlands and islands. In these instances, we ask that
you return any unwanted item(s) back to us using a fully tracked
service with a reputable carrier.
Soho Home cannot accept responsibility for any lost returns
packages. Please keep hold of your proof of postage in case your
parcel is lost.
We cannot process returns for any item(s) purchased through one of
our online stockists. We ask that you contact them directly to
arrange your return.
Please note that we cannot accept returns for online orders
in-store.
*Small items include floor lights, table lamps, tableware,
footstools, textiles, and accessories.
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Soho Friends membership
Your annual £100 fee includes :
- 15% off full-price products
- Free UK delivery on small items all year around
- Reduced UK mainland delivery cost for large items
- An extra 20% off sale prices with early access
- Previews of new collections and exclusive collaborations
Other benefits include:
- 15% off on Soho House bedrooms around the world with a 12pm checkout
- Room upgrade on arrival on next room category for stays of three nights or more (subject to availability)
- Member rates onspa treatments
- 20% off at ourpublic restaurants
Simply add Soho Friends membership to your basket when making a purchase to enjoy all of these benefits.