We aim to deliver large items* within 3-4 weeks of the order date (or 4-6 weeks to the Highlands and islands). Our trusted delivery partners will contact you directly to arrange a time and date convenient to you.

Please note that for any deliveries carried out by Wincanton, you are legally required to sign a damage waiver before we can proceed. In these cases, your item(s) will be unpacked and assembled in the room of your choice, with the exception of lighting products.

Assembly is not included for any item(s) shipped by The British Shop. For these orders, delivery will be made to the nearest covered part of your elected address.

All items will arrive boxed, and you are responsible for the removal and recycling of any and all packaging.

*Large items include all furniture, ceiling lighting, mirrors and rugs.

UK Delivery

We aim to deliver large items* within 3-4 weeks of the order date (or 4-6 weeks to the Highlands and islands). Our trusted delivery partners will contact you directly to arrange a time and date convenient to you.

Please note that for any deliveries carried out by Wincanton, you are legally required to sign a damage waiver before we can proceed. In these cases, your item(s) will be unpacked and assembled in the room of your choice, with the exception of lighting products.

EU Delivery

We aim to have large items* delivered within 4-6 weeks, but timings can be impacted by public holidays or promotional periods, and deliveries to outlying and remote regions can take longer. We ask that you contact Soho Support before placing any orders requiring delivery to remote or offshore locations. These may be subject to a surcharge fee in addition to our standard delivery costs.

Deliveries are carried out by one of our trusted delivery partners, DHL or The British Shop. Your designated courier will contact you directly to arrange your delivery date.

Please note that assembly is not included for any item(s) shipped by The British Shop. For these orders, delivery will be made to the nearest covered part of your elected address.

All items will arrive boxed, and you are responsible for the removal and recycling of any and all packaging.

Please note, shipping costs are calculated based on location and order weight. Please see our delivery pages for more information.

*Large items include all furniture, ceiling lights, mirrors and rugs.

Please contact Soho Support to organise a return for any large item(s)*. The team will arrange for these to be collected by our shipping partner, Wincanton, at a charge of £99.95 (or £49.95 for members). This will be deducted from your total refund amount.

Your item(s) must be unassembled prior to collection, and come complete with all original packaging, including labels.

Unfortunately, our collection service is not currently available in the Highlands and islands or Europe. For customers who wish to return any item(s) from these locations, we ask that you send them back to us using a fully tracked service with a reputable carrier.

*Large items include all furniture, ceiling lights, mirrors and rugs

Please contact Soho Support to organise a return for any large item(s)*. The team will arrange for these to be collected by our shipping partner, Wincanton, at a charge of £149.95 (or £74.95 for members). This will be deducted from your total refund amount.

Your item(s) must be unassembled prior to collection, and come complete with all original packaging, including labels.

Unfortunately, our collection service is not currently available in the Highlands and islands or Europe. For customers who wish to return any item(s) from these locations, we ask that you send them back to us using a fully tracked service with a reputable carrier.

*Large items include all furniture, ceiling lights, mirrors and rugs

The collection was born out of a desire from members to recreate the comfortable and characterful interiors of Soho Houses within their own homes.

Every piece is inspired by the unique interiors of our Houses. From the cut-glass tumblers that deliver every cocktail, to the bed linen and cushions that make every bedroom stay a home away from home, the collection exists to help bring the House home.